Shipping & Returns Policy
Expected Processing Time: Most Orders will ship out within 24 –48 hours.
We primarily use UPS for Ground service, expedited and international orders, though it is at the discretion of Brite Group, LLC as to which shipping carrier will be used when shipping each order. We may opt to use USPS at times.
NOTE: Shipping timeframe is contingent upon product availability and carrier turnaround time. Once your product(s) has shipped, you will receive a shipment confirmation via email. A shipping tracking # will be included, if available. In general, orders are shipped Monday through Friday (excluding holidays). Saturday or Sunday delivery is available. Special delivery cost will be determined and charged to your credit card upon your emailed approval.
If your shipment arrives at the "ship to" destination and is refused, we will contact you to verify the address and notify you of when a second delivery attempt will be made. If we cannot reach you within one week, your order will be cancelled. Shipping costs will be charged to your account. If product is returned damaged and no insurance was added at time of order, the cost of the damaged product will be charges to your account.
If we make an error with your order, please notify us right away (within 7 days of receiving your shipment). We will remedy the mistake with the correct product. In the rare circumstance where the product is no longer available, we will help you select an alternative or credit your account.
If we sent you more product than you ordered, please notify Customer Service. If deemed necessary we will issue a pick up order. We would ask that the overage be placed back in the shipping box and adequately secured with packing tape.
In the unlikely event that your order arrives damaged and was insured, the order will be resent at no charge to you. If your shipment was damaged in transit and was not insured, we unfortunately have no recourse with the carrier and your charges will remain intact – we cannot refund the cost of your order. All delivery services accept no responsibility for damage in transit. We determined that with the USPS supplying their boxes for shipping, they must be strong enough to handle the abuse while in transit. If you can see visible damage on the outside of the box, do not accept the order and tell the USPS delivery person to return to sender because of damage. Upon return we will resend a replacement order at no cost to you.